Peak Vista Resource Navigator in Colorado Springs, Colorado

Title:Resource Navigator


Locations:2828 International Circle

Category:Administrative / Clerical / Skill Trades


Peak Vista Community Health Centers is a non-profit healthcare organization whose mission is to provide exceptional healthcare to people facing access barriers. We provide primary care services (medical, dental and behavioral healthcare) through 26 outpatient health centers in El Paso, Teller, Lincoln, Adams, Arapahoe, Elbert and Kit Carson counties. We deliver care with our strong “Hospitality” culture. Our organization has over 800 employees and serves over 90,000 patients in the Pikes Peak and East Central Plains region. Peak Vista is accredited by the Accreditation Association for Ambulatory Health Care, Inc. (AAAHC).

Job-Specific Details

Locations: 2828 International Circle, Colorado Springs, CO.

Job Summary (Essential Functions)

The Resource Navigator’s primary role is to assist identified patients with identifying barriers to effective care, assisting the patient in identifying and working with community resources and is key in obtaining medically appropriate services through referral processing inside and outside of the Peak Vista Community Health Centers. The Resource Navigator provides one-on-one guidance and support through the healthcare continuum. Resource Navigator will utilize all referral processes applicable to the payor source, including pre-certifications and prior authorizations. Resource Navigators collaborate with clinical staff, emergency diversion team, centralized care managers, health education and community providers to ensure smooth transition to the most suitable level of care. Resource Navigators promote patient education and self-care management in order to reduce hospital readmission rates; through interdisciplinary collaboration with the care coordination team to achieve measurable patient outcomes. In addition to promoting and coordinating healthcare services, with cost effective solutions, the Resource Navigator contributes to the implementation of the member’s care plan.

Supervision: Clinical Team Managers

Supervision Exercised: N/A


Education: High School Diploma required. Associated degree preferred.

Work Experience: Minimum 2 year experience in a healthcare or social service setting is required

Cognitive Skills (Language, Math, Reasoning Ability): Excellent verbal and written skills in English and Spanish preferred.

Computer Skills: Microsoft applications required.

Other Skills: Ability to flourish independently and in a team management system. Sensitivity to low income, ethnic minority community. Excellent organizational skills, excellent tracking and documentation required. Excellent attendance required. Excellent listening skills.

Certificates & Licenses: Valid Colorado driver’s license and a dependable and reliable vehicle.

Physical Demands

Frequent standing and walking, occasional long periods of sitting, moderate bending, moderate energy requirements, and frequent fine motor skills. Looking at computer screen continuously for long periods of time, hearing within normal range. Must be able to lift 20 pounds.

*Successful candidates will complete pre-employment screening; which includes, but is not limited to a Criminal Background check. Peak Vista Community Health Centers is an Equal Opportunity Employer.