Credence LLC Patient Safety Program Coordinator (PSPC) in Colorado Springs, Colorado

Patient Safety Program Coordinator (PSPC) Job Posting

LOCATION: Peterson AFB, Colorado


As a Credence-employed contractor to the Government, the PSPC will assist and advise the Government with the establishment and operation of the Air Force Medical Service Patient Safety Program (AFMS PSP) at the Military Treatment Facility (MTF)-level and work closely with leadership to promote a data-driven culture of safety throughout the MTF.

Responsibilities may include, but are not limited to:

  • Identifying, recommending, and aiding in the implementation of Process Improvement (PI) leading to the formulation of policies and processes that facilitate safer care

  • Making recommendations for organizational changes leading to safer patient care

  • Staying abreast of national patient safety initiatives and their impact on the Air Force Patient Safety Program (PSP)

  • Administering day-to-day PSP operations encompassing all aspects of inpatient ambulatory care, and support functions

  • Collaborating closely with the Chief of the Medical Staff (SGH), PI staff, Quality Management (QM), and Risk Management (RM) offices

  • Coordinating Root Cause Analyses (RCA), Proactive Risk Assessments (PRA), and other PS initiatives brought about by event reporting and proactive risk assessment functions of the PSP

  • Assessing all aspects of the MTF care processes for risks of patient harm

  • Complying with DoD mandated patient reporting systems (TapRooT® and Patient Safety Reporting (PSR) system) and provide consultation on how MTFs should use this data to identify system and process issues that could have or did result in harm

  • Collaborating with credentials management and other departments to verify adherence to AFI 44-119 and Medical Quality Operations to contribute PS-related findings that assist in the assessment of the competency of AFMS personnel

  • Establishing a mechanism to orient and educate staff on key patient safety principles and on elements of a reliable safety culture

  • Assisting with facility-wide implementation of healthcare team training using techniques such as Train-the-Trainer, Train-the-Staff On-Site, and Awareness training

  • Conducting an appropriate event analysis (typically an RCA, All Cause Analysis, or similar methodology) on patient safety events to identify causal factors and recommend action items to correct or improve processes and systems to eliminate or decrease the risk of the event reoccurring

  • Assisting with planning, developing, implementing, and coordinating facility-based PSP that supports and advances AFMS Strategic Healthcare safety and reliability objectives

  • Serving as the AFMS PS Subject Matter Expert (SME) resource in the facility; provide advice to all levels of AF personnel to ensure proper implementation of the program.

  • Conducting an annual appraisal of organization-wide PS activities, training status, policies, and procedures

  • Collaborating items/issues related to event prevention, risk identification, risk assessment, and risk control with all facility functions

  • Reporting MTF patient safety events according to AFI 44-119 , Section 2.7, and DoDM 6025.13 Enclosure 8, Chapter 3 instructions

  • Collecting, analyzing and displaying data from facility event reviews, RCAs, PRAs, and other sources

  • Collaborating with facility Risk Manager in managing adverse event reporting and risk assessment

  • Collaborating with facility Process Improvement Manager on the use of analytical tools

  • Assisting with the development, planning, and coordination of a comprehensive PS education program in support of AFMS Patient Safety Goals.

  • Educating all levels of MTF staff on the PSP, their role in creating safer, more reliable care, and processes for risk identification, assessment, and control

  • Assist Government personnel with leading at least one healthcare FMEA/PRA every 18 months

  • Assist Government personnel with implementation and monitoring of the annual The Joint Commission (TJC) NPSGs within their facilities

  • Assisting in the administration of PI for the MTF


  • Bachelor’s degree, preferred in nursing or health care related field.

  • Four (4) years of experience in healthcare or PS related field, or equivalent. Experience in a civilian inpatient or outpatient medical facility is required.

  • Basic skills in Microsoft Office including Outlook, Word, Excel, and PowerPoint.

  • Must possess ability to work, organize time, and manage multiple projects simultaneously.

  • Attention to detail and the ability to effectively communicate patient safety concepts to leadership and AFMOA staff.

  • Experience with patient safety aspects of healthcare accreditation (TJC or AAAHC) is preferable. PSPCs without such experience must become familiar with PS accreditation requirements within 2 months of starting their position.

  • Documented experience with performing RCAs and PRAs.

  • Proficient in applying analytical and evaluative methods and techniques to a broad range of functional areas related to Lean Six Sigma and other commercial quality/performance improvement practices.

  • Baccalaureate level skills in written and oral communications, public speaking, and interpersonal relationships.

  • For candidates without prior DoD PSP experience, attendance at an approved DoD Basic Patient Safety Manager Course as directed by AFMOA Clinical Quality Management Division (SGHQ).

Apply at (Select: Careers • Opportunities)

Questions can be directed to

Credence Management Solutions, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.


Requisition ID: Patient Safety.31