Allegion Order Management Supervisor in Colorado Springs, Colorado
Order Management Supervisor
Security Order Management Supervisor Job Description
The sections that follow describes the Job description of the Security Order Management Supervisor in managing the safety, quality, delivery, productivity, and cost efficiency, as well as problem solving linked to continuous improvement, and management of the human resources assigned to the Supervisor.
The supervisor is responsible for running the group’s day-to-day operation as well as guiding the group to help achieve overall group objectives.
This role will drive multiple key elements in building a world class Allegion Order Processing team:
•Ensure internal and external customer satisfaction, as it relates to customer orders and customer requests for assistance and information.
•Support growth of business through support of Product Management objectives including new product launches and portfolio expansion plans
•Ensure the timely and accurate review of all customer purchase orders, while working with the operations and product management group on ways to reduce the overall supply chain lead time to customers. Meet throughput targets as defined by the Order to Book Lead
•Drive operational excellence in order validation, including such aspects as process flow, data integrity, information alignment, and continual improvements. Meet order quality goals.
•Leader for Value Stream activities for brands supported including leading Rapid Improvement Events, A3 projects and Just-Do-It initiatives.
•Responsible for employee satisfaction, development and engagement, including such aspects as performance management, coaching, training, deployment, attendance, rewards and recognition.
•Establish and compile metrics, monitor daily performance of the team.
•Complete capacity planning for future growth of business as well as to anticipate cyclical changes in customer ordering patterns and its impact on order validation.
•Manage/Participate in the implementation of new technologies including ERP and other software solutions
•Create a learning environment open to change.
•Create, communicate, and implement goals, objectives and action plans for accomplishing goals to team.
•Ensure cost center budget compliance and development.
•Oversee day-to-day management of department, including the implementation of department and company policies and procedures.
•Designate resource allocation between groups based on daily requirements.
•Participate in new product launches through the Product Development Process. Develop strategic plans to support new products and programs
•Liaison between organization and other functional departments (and/or managers) as needed.
Education and Experience Requirements:
Related Industry Experience - 4+ years related industry/service experience and/or training
Education - Bachelors degree preferred or equivalent years of experience
Technical Skills - SME on relevant Allegion business systems. Including but not limited to MS Office, Siebel CRM
Product Knowledge - Knowing basic and more complex product and features for multiple brands and product categories. Uncovering customer needs for additional products or services. A product SME in respect to processing orders. Able to handle more complicated/specialized product order requests.
Customer Focus - Understanding customer needs and expectations, providing prompt and accurate processing of Customer purchase orders. Resolve product application issues on Customer purchase orders. Excellent Customer communication/relationship skills.
Work Leader Prioritizing and organizing work effectively. Attention to detail is a must. Ability to apply knowledge of internal processes to meet more complex requests. Strong processing, investigative and problem solving skills.
Collaboration Team Player - Collaborate with cross functional groups to identify and remove root causes of customer dissatisfaction.
Creative Problem Solver - Provide process improvement suggestions. Ability to help drive continuous improvement in the processing of orders and enhancing the customer experience. Expectation to seek out process improvements including Lean Six Sigma projects to improve customer experience.
Personal Effectiveness - Listening to and understanding customers (internal/ external) and providing information in a clear and customer focused manner (written and verbal). Maintaining a positive, customer focused attitude, even in challenging situations. Being able to analyze problems, consider alternative solutions and make decisions quickly. Demonstrating consistence between actions and words. Building trusting relationships.
Other Specific Requirements - Ability to work in a cross functional, virtually managed, collaborative team setting. Self-motivated learner and relationship builder. Effective communication both verbal and written utilizing various forms of technology (phone, email, web, etc.). Help support a positive, open and creative work environment.
Allegion is a diverse and inclusive environment. We are an equal opportunity employer and we are dedicated to hiring qualified protected veterans and individuals with disabilities. If for any reason you cannot apply through the career site, please click here at mailto:SpecialAssistance_TalentAcquisition@Allegion.com for special accommodation.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
© Allegion plc, 2014 | Block D, Iveagh Court, Harcourt Road, Dublin 2, Co. Dublin, Ireland
REGISTERED IN IRELAND WITH LIMITED LIABILITY REGISTERED NUMBER 527370
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