Kforce Desktop Support Analyst in Colorado Springs, Colorado

Kforce is seeking a Desktop Support Analyst for a Colorado Springs, Colorado (CO) client. The Day to Day Responsibilities are as follows:

  • Installer / De-Installer Tasks

  • Remove existing PC and move to centralized collection point

  • Install PC

  • Start user data and profile restoration process

  • Test desktop and complete the Support Checklist

  • Scan desktop bar codes

  • Complete installation information sheet

  • Provide floor support

Floor Support Tasks:

  • Verify PC has been installed including hardware, software, user's data, and profiles

  • Address user questions

  • Recognize and repair hardware malfunctions

  • Capture metrics related to quality of work performed and provide a written report

  • Document lessons learned and provide a written report of same

PC Staging / Repair:

  • Verify PC have been staged with appropriate load (PnC / BLIC / OEM) including secondary software, user's data, and profiles

  • Repair of hardware

  • Capture metrics related to quality of work performed and provide a written report

  • Document lessons learned and provide a written report of same

  • Inventory management, scanning of equipment

Successful candidates will have the following skills and experience:

  • Experience with MS Operating Systems (Windows NT 4.0 & Windows XP, Windows 7)

  • Experience with MS Office Suite

  • Job will require working Saturdays based on a rotating shift; Usually 1 Saturday a month

  • Ability to lift 35 pounds

  • Excellent customer service and people skills

  • Ability to work simultaneous tasks

  • Technical knowledge and understanding of PC hardware

  • Excellent Oral and Written communication skills

  • Ability to meet critical timelines in a rapidly changing environment

  • Must be willing to work at client's office locations in San Antonio and Regional Offices as required

  • Must be willing work flexible hours to include day, night, and weekend

  • Windows 7 operating system knowledge that includes the ability to:

  • Mapping network drives

  • Printers

  • File copy functions

  • Manual installation of software applications

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours