Wyndham Worldwide Assistant Resort Maintenance Manager in Colorado Springs, Colorado
Assistant Resort Maintenance Manager
As a world-class meeting facility and four-diamond resort, the multifaceted Cheyenne Mountain Resort Colorado Springs, a Dolce Resort is a place where the possibilities are as endless as the views. For meetings, spectacular indoor and outdoor venues create the backdrop for imaginative events, allowing attendees to enjoy the beautiful setting while remaining productive and inspired.
Currently, we are searching for a talented Facilities Maintenance Manager to join the team of the Cheyenne Mountain Resort Colorado Springs, a Dolce Resort and who will responsible for the day-to-day operations of the engineering department, ensuring attentive, friendly, and efficient service. Create and maintain a clean and safe environment, while efficiently maximizing service levels.
Prepare and submit required reports in a timely manner.
Monitor quality of service in the department.
Ensure compliance with SOP’s and procedures in the department
Be visible on the floor and assist staff as needed.
Provide feedback to the department head for associate performance reviews in accordance with Wyndham standards.
Be involved in and/or conduct departmental and hotel training.
Assist with the management of the interviewing process of candidates for department positions and follow standards for hiring approvals.
Ensure overall guest satisfaction.
Assist with the management of department associates.
Comply with weekly and monthly forecasting procedures.
Ensure the training of associates on SOP’s, report preparation and technical job tasks.
Associates must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow associates.
Assist in developing and implementing plans to maintain property, equipment, grounds and other assets in a safe and acceptable state of repair.
Ensure the hotel is in compliance with all local, state and federal laws.
Assist in the supervision and training of engineering associates in customer service, SOP’s, and loss prevention.
Assist in the creation of schedules.
Implement preventative maintenance program for all hotel equipment.
Ensure all emergency and life safety equipment and systems are inspected, tested and certified per Wyndham standards.
Actively participate in energy conservation programs.
Review all guest and meeting planner comment cards to ensure problems are identified and corrected in a timely manner.
Assist with the administration of all vendor contracts controlled by the engineering department.
Ensure that room maintenance requests are handled in a prompt and courteous manner.
Follow up on all alarms immediately to determine the exact location and cause. Determine emergency status and report findings to Front Desk. Take immediate action as necessary.
Assist as necessary with special projects and renovations.
Lead and/or participate in safety initiatives.
Level of decision making authority (nature and scope of decision-making, extent to which independent action is taken)
Spend 50% of time or more on production work
Hiring, disciplinary action, and coaching of any direct reports (if applicable) are to be approved and reviewed by the department head
Level of autonomy (supervision received)
Must review procedure change recommendations with department head.
The impact of his/her decision on the organization
Part of a team whose work, together, impacts general business operations
What, if any, are the supervisory responsibilities? Including titles that report into the position, approximate number of direct and indirect reports.
Generally, does not have direct reports.
At least 2 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 years of related experience; or a 2-year college degree and 1 or more years of related experience.
Stationary engineer’s license if required by local code.
At least 2 years of supervisory or lead mechanic experience in a hotel or a related field; or a technical certificate with at least 1 year of supervisory or lead mechanic experience.
HVAC, electrical, plumbing, boiler operations and general maintenance skills required.
High school diploma or equivalent required.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, and approach all encounters with all level of associates and guests in an attentive, friendly, courteous and Count On Me! service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by associates and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with Wyndham Hotel Group Management Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing nametags.
Comply with Wyndham Hotel Group Management Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Perform other duties as requested by management.
Wyndham Hotels and Resorts is an Equal Opportunity Employer Minorities/Women/Veterans/Disabled.
We require consent to pre-employment background check for all positions
Primary Location: United States of America-Colorado-Colorado Springs
Employee Status: Regular
Organization: Wyndham Hotel Group - Wyndham Hotel Management
Job Posting: Apr 16, 2018, 5:02:29 PM
Requisition ID: 1805986
Equal Opportunity Wyndham Worldwide fosters a work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and do not discriminate either directly or indirectly against employees or prospective employees on the basis of race, color, religion, sex, sexual preference/orientation, citizenship, marital status, veteran status, national origin, age or disability, or against any other protection established by applicable law or regulation. We will make reasonable accommodations for eligible disabled applicants and employees in compliance with applicable laws and regulations. We are committed to actions and policies to assure fair employment, including equal treatment in hiring, promotion, training, compensation, termination and disciplinary action and will not tolerate unlawful discrimination either directly or indirectly by our employees or agents.